Accuracy of product colours and descriptions

Due to variations in lighting conditions at the time of photography and / or settings on your own computer,there may be differences between the colour of any products that you receive and how they may appear online.

We will always try and ensure that the colours depicted in any images on the site reflect the actual colour as closely as possible but we recommend that the colours depicted be used as a guide. We therefore, cannot guarantee that the product you receive will match the on-screen depiction.

Cancellation Policy

Orders may be cancelled within 7working days of an order being placed and/or within 7 working days of goods received. Cancellations are only accepted if the customer phones our customer services on +44 (0)2920 486 968 or e-mails us at info@downnoutz.com.

If your order has been dispatched prior to the cancellation, the return procedure as defined below will apply. If the procedure is not respected, the order will be considered valid and the customer will remain liable for the full payment.

Delivery

All orders are dispatched via  Royal Mail Signed For Delivery.

Most items are held in stock and dispatch is usually within 7 days. We will endeavour to dispatch all orders within 14 days and on rare occasion some items maybe out of stock at the manufacturer, we will notify you of the estimated arrival date when you can decide whether or not to proceed with the order.

ALL ORDERS WILL BE SHIPPED FROM THE UNITED KINGDOM. If you order from outside the UK, your order may be charged customs fees (taxes, duties,processing fees, brokerage fees, etc.) when it arrives. Unfortunately,Downnoutz/Alias Designs has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

DELIVERY TIME CAN TAKE UP TO 3-4 WEEKS. It is possible that the delivery of your order could be delayed due to customs processing. If your order has not arrived after 5 weeks, please contact us at info@downnoutz.co.uk

Although the charges for shipping and handling are included in the item price, they do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Downnoutz/Alias Designs and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. Downnoutz/Alias Designs has no way of estimating customs fees, taxes,duties, etc. so please do not ask us to do so - we don't have this information.Please contact your local customs office if you need to know more.  

Law

These terms and conditions are governed and shall be interpreted in accordance with UK law. If any part of these terms and conditions shall be found to be unlawful it shall not affect the validityor enforceability of the remainder of the conditions. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.

Ordering

Order Online
We offer 24hr on-line ordering through our website. To order a product, simply ensure your product options are correct and click the add to basket button. You will then be asked if you would like to process the order or continue shopping. Click continue shopping if you wish to order more than one product. After you have completed your order you will automatically be sent an order confirmation by email.

Payment

Our nominated payment processor is PayPal.

We shall have the right to refuse or cancel any order submitted whether or not the order has been confirmed. If your payment has already been processed and we subsequently cancel your order, we will immediately issue a refund for the full value of the amount processed.

Price

All prices are displayed in Pounds sterling .

Referrals and links

The author of this website is not responsible for any contents linked or referred to from this site. The author is not liable for any damage caused by those referred links.

Returns Policy

Orders may be returned within 14working days after the goods were received for a full credit or refund in the following circumstances:

• Item is in new condition with original packaging
• Item was received damaged or defective
• Incorrect item was shipped

 To process your return please return the goods to DownNOutz C/O Alias Designs Limited, Unit 2 Pacific Business Park, Pacific Road, Cardiff, CF24 5HJ  a letter of cancellation. 

• Goods must be returned within 14 working days of delivery.
• Goods returned must be received in as new condition with original packaging.
• Carriage costs for returning the goods will be your responsibility.
• Goods remain your responsibility during transit and until signed for by us.

We're sorry, but we do not accept returns of opened items or items returned more than 7 working days after delivery.

All refunds will be processed within 30 days from when you notify us of cancellation of the order. However, we are usually able to issue refunds within5 – 7 working days from when the goods have been returned.

Faulty Goods
If it is agreed that the goods have been delivered faulty or damaged we will offer you a refund OR a replacement.

Security

Down N Outz take every precaution to ensure all of your details are kept confidential, all credit card details are taken via secure SSL(Secure Socket Layer) 128 bit encryption and for extrasafety no credit card details are stored on-site.

Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a key.